In the modern time and age, the business world has become multi-dimensional. In the age where customer satisfaction, production quality, timely delivery and fast service hold as much importance as the operations of the business itself. The backbone of most business operations rely on digital and IT is a big part of it. Technology becomes difficult for the business owners and their team to manage and ensure optimum functionality. In such a scenario, IT managed services might be the answer.
WHAT ARE IT MANAGED SERVICES?
IT managed services can be defined as a model in which a third-party service provider, often known as the MSP (managed services provider), takes responsibility of managing, running, and ensuring the functionality of the operations of the IT systems of a business for a period of time for which the managed services provider incurs a fee from the business.
WHY SHOULD YOU ENGAGE IT MANAGED SERVICES?
- Centralise the operations
By working with an IT managed service provider, you will be able to manage all your IT systems in a single place rather than them being scattered across multiple parties. As the business owner, you will have one address to all your IT or Technology questions, this to be defined more accurately by the SLA (service level agreement).
- Reliability and durability
A reliable IT managed service will ensure that your IT systems are being handled by a team of experts who are familiar with the field at the question and have full command over the technical aspect. Since the infrastructure of any IT managed service is run under 24 hours a day, 7 days a week, 365 days a year, you can rest assured of 24/7 monitoring of your IT systems.
- Saving on costs
Using an IT managed service that charges you a fixed fee on a monthly or annual basis means you have a complete picture of and control over your IT maintenance and operationality costs. Because of this, you will not have to be wary about unexpected charges, price hikes, or other financial insecurities. You will also save indirectly by minimising downtimes as in today's reality it can translate to a lot of money.
- Increased efficiency of IT operations
In a world where large corporations and enterprises, as well as regular individuals, are so integrated with technology in the form of computers, smartphones, and the internet, it has become essential for companies to employ the use of a wide range of IT systems to stay relevant and maintain a competitive edge in the industry. However, technology is not always reliable and is prone to damage, breakdowns, bugs, security breaches and more. Instead of hiring a special team dedicated to maintaining and managing these systems, these complex and troublesome IT operations can be outsourced to an IT managed service where your IT operations will be handled by a group of experts who know exactly what they are doing, resulting in increased IT operability.
- Decreased downtime
As mentioned above, continuous 24/7 monitoring and service of the managed service provider means that your service downtimes will be minimised, thus greatly reducing operation outages resulting in financial and reputational damages.
- Central focus
Most importantly, by unloading the burden of IT systems and operations from your shoulders, you will be able to divert your attention to the parts of your business that actually require it. Instead of getting tangled up in complex IT operations that are outside of your scope, you can focus on the core of your business its direction, and utilisation of resources to achieve those goals.